Help & documentation

Traxdrop is designed to integrate seamlessly with Dropbox. By linking your account, we automatically create a folder in your Dropbox called Apps/Traxdrop. Traxdrop will have access to this folder only, and won't be able to see anything else in your Dropbox.

Add your music to that folder (WAV, AIFF, FLAC or MP3, for example) and Traxdrop notices it once it has synced to Dropbox. Then just check each track's details - there's nothing to upload to Traxdrop.

But I don't have a Dropbox account!

Not to worry - you can rapidly sign-up for a free Dropbox account with an awesome 2GB of online storage. Enough to store about 25 tracks in wav format!

Put your music in the Apps/Traxdrop folder in your Dropbox. Traxdrop notices new files once they've synced to Dropbox, so there's nothing to upload. Then check each track's details and publish it.

We accept WAV, AIFF, FLAC, MP3, OGG, Opus and WebM files. If a track doesn't appear, see I can't see my tracks in Traxdrop! below.

Not to worry - make sure all the tracks have fully synced with Dropbox. That means you should be able to see them in Dropbox in a browser.  Click the 'Refresh from Dropbox' button on your Traxdrop tracks page after that.

Sometimes it can take a little while to keep things synced - so you might see a message telling you to wait while that happens.

Contact support if you're still having issues after that.

You have a folder called 'Traxdrop' inside your Dropbox in the 'Apps' folder.

We create some default folders when you register:

• Releases: Create releases by putting files into a folder following this naming convention: Apps/Traxdrop/Releases/Release Name. Any tracks inside a release folder will be available as individual tracks as well.
• Other folders: You can create other sub-folders in /Apps/Traxdrop (other than Releases) - all the tracks will show up as usual. You can use these folders to control which tracks are available on an access link if you have a paid account. So feel free to use folders to categorise your music as it suits you.
• .system: Traxdrop creates these hidden folders to create the preview mp3s for tracks - this way they stream more quickly for subscribers. Avoid deleting these folders.

You can ultimately name them however you like, but if you name them following our conventions Traxdrop will automatically populate the track's metadata for you.

1. John Smith - Karma (Original Mix) [Red Music] 138 F#.wav

• 1. track number (optional - only needed if part of a release)
• John Smith: artist
• Karma (Original Mix): track name (version or remix if applicable)
• [Red Music]: label
• 138: BPM
• F#: key
• .wav: the file type, for example .wav, .aiff, .flac or .mp3

Promos are tracks that haven't been released yet, or that have been released in the last 2 weeks. We show a 'promo' watermark on these tracks. When creating access links, you can choose whether to include promos or not. You may want to only share promos with a small trusted circle - it can stop new releases being leaked and help them chart.

This is because the track is no longer available in your Dropbox - presumably you've deleted it. We automatically hide missing tracks from subscribers.

If you've deleted it by accident, no worries - Dropbox lets you restore deleted files. Don't worry if you've renamed a track - Traxdrop can deal with that fine.

Traxdrop lets you create both tracks and releases. You can only share releases with your subscribers if you've got a paid subscription. If you're on a free plan, you can still structure your tracks in release folders: this will mean you're 'release ready' should you choose to upgrade.

To create a release, simply create a folder in Dropbox (Apps/Traxdrop/Releases/Release Name) and place your tracks inside it.

The release will then appear in Traxdrop in your Releases tab. By clicking on the release, you will be able to edit it and publish it.

Releases and tracks are published separately:

• Publishing a release adds it to the Releases tab your subscribers see. Its page lists all of its tracks that their access link allows, whether or not each track is published.
• Publishing a track adds it to the Tracks tab your subscribers see. A track from a release can be published on its own, or left for subscribers to find in the release.

When a subscriber downloads an entire release, everything in the release folder is included in the zip file - handy if you want to include artwork or any PR material!

Use the search button above your tracks or releases to search by name, artist, genre, BPM and more. Use the filter button to show only certain artists or genres - the number on it shows how many filters are on. The sort menu changes the order.

Subscribers can search, filter and sort your music in the same way.

On a paid plan, the Stats tab shows who's downloaded and played your music, and for how long they listened.

• Charts show downloads and plays for each track, or over time. Choose a time period at the top, and select a track's bar to see its own stats.
• Table lists every number, most downloaded first, with links to each track, access link and subscriber.

The number on the Stats tab counts new plays and downloads since you last looked. They're listed at the top of the charts, and the number clears once you've opened the Stats page. New subscribers get a red dot on the Subscribers page in the same way.

Plays from people previewing an access link without logging in aren't counted.

Yes - add it to your home screen and it opens full screen, with its own icon. There's nothing to download from an app store. See how to add Traxdrop to your home screen

If you want to give someone access to your music (we call them a 'subscriber'), share your artist URL including the access link (for example, https://traxdrop.com/artist-slug/7914B936) - they will just have to provide their email.

Once a subscriber has done that, they'll get an email with a log in link and a 6-digit code. Using either gives them access to your music. The subscriber will then appear under your 'Subscribers' tab. If you have a paid subscription you will be able to track what they download.

From then on, the subscriber doesn't need to use your access link again - it's just to give them that initial access. They can simply log in to Traxdrop in future (again, with a link or code by email - we don't use passwords).

Access links for paid users

If you have a paid subscription, access links can be set to expire on a certain date, can feature a specific track or release, can allow logged-out previews, and you can create unlimited access links.

Once an access link expires, no one else can use it. All associated subscribers can still access your music however (you could then disable the access link, or manually disable them individually).

If you disable an access link, no new users can use it. Subscribers who have already used it will still have access to your music (you can disable them individually if you want).

Access links for free users

If you have a free account, you have a single access link - but this can be deleted if necessary so you can create another one. When you delete an access link, the associated subscribers still have access (but you can individually disable their access if you wish on the Subscribers tab).

• If a DJ features a track of yours in a mix or chart - send them an access link. Make a connection, reward them for the exposure, and encourage them to support your other releases.
• Create single-sided promo business cards with a link to your Traxdrop artist profile (for example, https://traxdrop.com/artist-slug). Before a gig, create a new access link and write it on a few business cards - you can then hand them out to other DJs and artists knowing that you can delete/reset the access link if it gets used too many times. It also means your business cards can have your generic URL on, but you write custom access links as you go.
• Send people a QR code to an access link (for example, https://traxdrop.com/artist-slug/7914B936) - this will mean they only need to enter their email to access your promos.
• Use them for a promo campaign on social media. You could give anyone who shares and comments on a particular post of yours access to your promos. You could make the access link expire within 24hrs to prevent too many people using it.
• If you do a live stream, include an access link (or QR code) for those who follow-it: you could limit their access to only bootlegs, or some other limited choice of your music, for example.
• As an artist, you could use Traxdrop to quickly share your back catalogue with DJs and artists who support you - create an access link to do this.
• As an artist, you could use Traxdrop to share your latest unreleased material with a very small circle of trusted artists and DJs - create an access link to do this.

If you have a paid subscription, you can control which tracks each access link has access to. There are 3 modes:

All tracks: Anyone using this access link will have access to all your tracks and releases, including anything new you publish. You can choose whether to include promos (tracks that haven't been released yet, or that were released in the last 2 weeks).

By folder: Control which folders someone using the access link will see.

By track: Choose the exact tracks someone using the access link has access to. You might want to create an access link to share a couple of very specific tracks with someone for example.

Note that the releases tab is just a different view of your music. So if you have given an access link access to a single track from a release, that release will be visible to those subscribers - but with just the one track in it.

If you have a paid subscription, each access link can highlight one track or release. Subscribers who arrive via that access link will land on it first, before browsing the rest of your music - handy for pushing a new promo to a specific group of people.

You can only feature a track or release that the access link already gives access to. If you later change the access link so the featured item is no longer included (or it's hidden), it will stop being featured automatically.

Subscribers who have used more than one of your access links will see the featured item from the access link they used most recently.

If you have a paid subscription, you can let people preview your music without logging in. By default, anyone opening your access link has to provide their email and log in before they can see your music. If you turn on 'Allow logged-out previews' for an access link, anyone with that link can browse and play the tracks and releases it gives access to straight away, without logging in.

They will still need to log in (using the usual link or code by email) to download anything - at which point they become a subscriber as normal. Plays from logged-out visitors aren't included in your stats.

If you have a paid subscription, you can email everyone who's subscribed to an access link when you add new music to it. On your Access links page, click the Notify subscribers button on the access link.

You'll see the tracks that are new since you last notified that access link's subscribers. The first time, that's music published in the last 30 days. Untick anything you don't want to mention, add a short message if you like, and send.

To avoid flooding anyone's inbox, you can send one notification a day across all of your access links, and only when there's new music to share.

Subscribers can turn off update emails from you at any time. They'll still have access to your music, and the Notify subscribers page tells you how many have turned emails off.

Yes, on a paid plan. Edit the access link (or create a new one) and turn on Email me when someone uses this access link.

We'll email you each time someone new starts using that access link, with their name, or their email address if they've chosen to share it. People coming back to a link they've already used don't trigger another email.

You can turn it on for some access links and not others - handy for keeping an eye on a link you've sent to a small group of trusted DJs. Turn it off again at any time from the same setting.

Open the link and enter your email. If you're new to Traxdrop, you'll also choose whether to share your email address with the artist - if you don't, you give your name instead.

We'll email you a log in link and a 6-digit code. Use either one and you'll see the artist's music. Next time, just log in at traxdrop.com - you don't need the access link again.

It's free for you, and there's no password to remember.

Press the download button on any track. On an artist's Releases tab, you can download a whole release as a zip file.

You can also play a preview of any track first. The artist will be able to see what you've downloaded and played.

Artists can see which of their tracks you've downloaded and played, and when. They see your email address only if you've chosen to share it - otherwise they see your name.

You can change this at any time in Settings with Hide my email address from artists.

Artists on a paid plan can email you when they add new music to an access link you've used - at most once a day per artist.

To stop them, turn off Email me about new music under the artist on your Profiles page, or click Stop emails at the bottom of any update email. You'll still have access to their music, and you'll still get log in emails.

Your Dropbox download links are never shown, so they can't be copied or passed on. Only people who've used your access link can download, every download is logged, and you can switch off an access link or a person at any time. Like any download, once someone has a file they could share it - but you'll know who downloaded it.

There are no passwords to steal, either: you log in with a single-use link or 6-digit code that we email you.

To log in, enter your email and we'll email you a log in link and a 6-digit code - use whichever is easier. Each can only be used once, and they expire after an hour. It's more secure than yet another password to remember.

The code is handy when the link would open in a different browser, for example if you've added Traxdrop to your phone's home screen.

You'll only see the emails of subscribers who have agreed to share it with you. We do this to respect our users' privacy.

Email support@traxdrop.com from the address you log in with, and we'll close your account and delete your data within 30 days. If you're logged in, you can also go to Settings and choose Close your account.

We never touch the music in your Dropbox.